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Claims & Returns Policy


  1. You will be deemed to have accepted the products provided unless you notify us otherwise within 5 days of delivery of the products to you.

     

  2. Product will only be accepted for return with our prior consent.  A restocking fee may apply.  Returned product must be accompanied by original invoice, in unused and undamaged condition and still in original packaging where applicable.  You are liable for all costs associated with the return.  There will be no returns on customised orders.

     

  3. In the event of damage in transit you are required to send to us a written request for replacement together with the delivery docket and evidence that this was endorsed at the

    time of receipt of the product that the product was damaged prior to unloading. We will pay your reasonable delivery costs for the return to us of the damaged product.